Driving Training & Development in the Auto Industry
The Challenge
Redesign of an existing enterprise-wide learning solution can be difficult. But a large automaker asked us to conduct a redesign to accomplish three objectives: improve the learning experience, increase audience engagement, and boost performance.
The Solution
Our collaborative approach included research, evaluation and redesign, as well as performance-based training, support and sustainment tools, and engagement interventions.
The Results
The redesigned Training & Development program resulted in:
- Measurable improvement in overall engagement
- A significant increase in annual sales volume per Sales Consultant
- Customer satisfaction scores increased
- Substantial growth in annual revenue and gross profit per Sales Consultant
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