A Redesign Informed by Analytics

A Redesign Informed by Analytics

A Redesign Informed by Analytics A Redesign Informed by Analytics In order to ensure incentives are working, it is important to analyze and re-analyze programs at different points in the incentive program cycle. Often times, if programs are not working like they...
Auto Accessories Take Their Place in the Spotlight

Auto Accessories Take Their Place in the Spotlight

Auto Accessories Take Their Place in the Spotlight The Challenge The aftermarket accessories industry is growing due to consumer desire to personalize their vehicles. A major automaker wanted to leverage their extensive accessories catalog and capitalize on that...
Driving Training & Development in the Auto Industry

Driving Training & Development in the Auto Industry

Driving Training & Development in the Auto Industry The Challenge Redesign of an existing enterprise-wide training program can be difficult. But a large automaker asked us to conduct a redesign to accomplish three objectives: improve the learning experience, increase...
Strategic Communications for the Telecom Industry

Strategic Communications for the Telecom Industry

Strategic Communications for the Telecom Industry The Challenge A major telecom industry client wanted to prevent disengagement and turnover in their customer contact center. As a customer touch point, these issues can directly impact customer satisfaction survey...
A Data-Driven Way to Spiff Up Partner Spiffs.

A Data-Driven Way to Spiff Up Partner Spiffs.

A Data-Driven Way to Spiff Up Partner Spiffs The Challenge A Fortune 500 electronics retailer needed to develop a single-source business application to set up, manage, and administer all partner spiffs for more than 200 partnering manufacturers. The Solution First, we...