Q&A with Chrissie Walsh, One10’s New Vice President of Client Services

It’s hard to pinpoint just one experience because it’s been a combination of things over the years. I’ve learned a lot by being hands-on, working on the ground, and figuring out how to navigate complex situations in real time. Each challenge, whether it was managing an event or building out a creative solution for a client, has taught me the importance of adaptability and teamwork.

Since day one, I’ve worked in client services, so I’ve seen a lot! Starting as a junior team member, I quickly stepped into a leadership role on my client account, which allowed me to grow and take on new challenges early in my career. Each day was a new learning experience and I was able to witness all aspects of the client services role.

One of the biggest lessons for me has been understanding that even though our work can be grueling at times, there’s immense satisfaction in knowing that what we do truly impacts our clients in meaningful ways. That keeps me energized.

My best advice is to dive in headfirst. No matter what your role is in this industry, whether you’re managing events or working directly in client services, it’s all about immersing yourself in the work and learning.

It’s crucial to take the time to really understand your clients. Learn their unique nuances, listen to what they need, and figure out how we can genuinely partner with them to deliver value. Building trust and fostering strong relationships are the keys to long-term success in this business.

Mistakes are wonderful opportunities to learn and grow. After one week on the job, I was asked to shadow a senior colleague on a Beverly Hills program. Our vehicles were late multiple times, and when you’re dealing with LA traffic, you don’t have minutes to spare. As a young professional (again, just one week on the job!), I used this opportunity to ask questions about where the vehicles were staged, what were the transfer times, were we adding time for traffic concerns, etc. We learned from the mistakes and without them, I wouldn’t have the same learning experience and growth. When everything runs smoothy, you don’t always see the entire picture.

What stands out to me is how fortunate we are to work with such incredible clients, which creates opportunities to deliver truly amazing experiences. Whether it’s planning a memorable corporate event or curating a remarkable travel experience, there’s so much creativity, passion, and craftsmanship in what we do.

One10’s commitment to being a partner that clients can count on aligns perfectly with my own values. I’m excited to take what I’ve learned throughout my career and use it to enhance our client relationships and help the team deliver even greater results.

My vision is rooted in collaboration and trust. I want to ensure that we’re always working towards building meaningful partnerships with our clients. At the end of the day, it’s not just about meeting a need or checking a box. It’s about deeply understanding what our clients want to achieve and working side by side to deliver creative, innovative solutions.

I also believe in the value of a team. When the team feels supported, they’re better equipped to bring their best to the table for our clients. It’s a ripple effect, and I want to foster a culture where we’re all inspired to do our best work every day. A culture where everyone feels like they have a voice and that they are a critical piece to the team